An Enterprise iPad App for Field Service Technicians

Multi-featured iPad based App to Track and Streamline Services of all the Branches

Features

  • Tracks service throughout all the branches and streamline the dispatch and reporting system
  • Users can search for inventory parts at his branch location or in nearby stocking locations
  • Users can manage field agents assignments, call status, location and other information
  • Allows to access data in offline mode and sync the data back to consolidated database when user is back in to Office Wi-Fi

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Project Details

Enterprise Mobile Strategy

  • The client wanted an interactive iPad solution for a smooth functioning of their business operations
  • The app had to enable associated parties to update on status of outstanding open tickets and it can push information to the mobile device for the work necessary to be performed on client site.
  • The application had to receive updates from home office personnel on the technical objectives in real-time.
  • It had to be a useful tool for technicians to deliver optimized services and at the same time save time spent on the project

Mobile App Development

After considering all the requirements of the client, we developed an application which was easy to use yet extremely effective.

  • Solution

    • Enables technicians to track service throughout all the branches
    • Streamline dispatch and reporting system
    • Utilize real time tracking to maintain the highest level of productivity for field technicians.
  • Features

    • Easily tracks call technicians assignments call status, location, and other information
    • Access all necessary information even in an offline mode
    • Sort calls on the basis of different criteria like due date, customer location, and the assigned technician

Server Engineering

Our server engineering experts work to ensure client satisfaction. They handle all technical problems efficiently and deliver flawless solutions.

  • Our experts ensure the smooth functioning of the app on diverse platforms
  • It checks the compatibility of the app with other systems and its feasibility
  • It revolves around custom back-end development, SOAP web services, and Restful API
  • Generate documents and maintain them efficiently

Managed Mobility Services

  • Aspects of Managed Mobility Services

    • Managed Mobility enables to manage all the mobile devices and applications used within the organization.
    • It enables to carry out work without any hindrance, increasing the overall efficiency of the system.
    • Supports the Mobile Enterprise Application Platform (MEAP) and takes care of the security issues
  • Our Managed Mobility Services

    • We deliver complete lifecycle support for mobile apps
    • Add more value to your business solution
    • Provide the best user-experience to customers
    • Reduce complexity at work and enable to curtail costs
  • Benefits of Managed Mobility Services

    • Helps to synchronize mobility services within an organization
    • Offers improved security
    • Efficient functioning of the enterprise and improved performance
    • Enhanced decision making and high-quality customer service
    • Helps to control costs for the company

WhitePaper

Field Service Mobile Practices

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