Enterprise Mobile Strategy
- With presence of more than 300 service locations and approximately 50 service agents for every location across USA makes an intense task with high magnitude to manage the field services.
- This portrayed as a challenge to simplify the processes and offer access to relevant information to the field technicians.
- As part of the process optimization the Mobile Field Service System (MFSS) was devised for iPad devices used by technicians which provided them a standardized dispatch function, tracking of open calls, call status reporting, and call closing.
- The proposed technological upgradation is to defy the challenges of growing customer demand and information management.